At LGHTNUP, we honor the sacred trust you place in us when sharing your personal information. This Privacy Policy reflects our commitment to transparency, care, and the protection of your data as you walk your path of transformation with us.
Information We Gather
When you create an account, join our community, book a coaching session, or place an order, we collect information you provide directly including your name, email address, shipping and billing details, and any messages you send through our contact forms.
We also collect certain technical information automatically when you visit our site, including your IP address, browser type, pages visited, and referring URLs. This helps us improve your experience and ensure our platform functions smoothly.
How We Use Your Information
- Fulfilling your orders and delivering your products
- Scheduling and managing coaching sessions
- Sending order updates, shipping confirmations, and session reminders
- Responding to your questions and providing support
- Improving our website and the experiences we offer
- Protecting the security and integrity of our community
Protecting Your Data
We use SSL/TLS encryption for all data transmitted through our website. Payment processing is handled by PCI DSS-compliant providers — we never store your complete payment card details. Access to personal data is limited to team members who need it to serve you, and all data is stored securely with regular backups.
Cookies
Our website uses cookies for essential functionality (like your shopping cart and login session) and to understand how visitors use our site so we can make it better. You can adjust your cookie preferences through your browser settings at any time.
Sharing
We never sell your personal data. We share information only with trusted service providers necessary to fulfill our commitments to you — payment processors, shipping partners, and email service providers. Each partner is contractually bound to protect your data.
Your Rights
You have the right to access, correct, or delete your personal data at any time. You may also request a complete copy of the data we hold. To make any of these requests, reach out to us at [email protected] and we will respond within 30 days.
Updates to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will let you know by email. The date at the top of this page shows when it was last updated.